Terms of Use

1. Introduction

https://www.tekton.com is owned and operated by Tekton, Inc. and its affiliates. By using the website or placing an order, you’re agreeing to these terms. If you have already placed your order and don’t want to abide by these terms, please contact Order Help and cancel your order. You may also return your purchase in accordance with our Returns and Refunds Policy. For a description of our privacy practices and policies, please review our Privacy Policy.

2. Website Information and Accuracy

We do our best to keep everything on the website accurate and up to date, but mistakes like typos or rounding errors in measurements can happen, so we cannot guarantee the accuracy of the website’s contents. If you find an inaccuracy, please let us know so we can correct it.

3. Access to Website and User Accounts

While you may use our website without registering, some areas and features of our website require you to create an account with a user ID and password and be logged into your account. Creating an account is free, but you must be at least 18 years old so that you can legally comply with these terms. If necessary, we may ask you to verify your age. Please keep your login information private. You’re responsible for any activity under your account. We reserve the right to revoke your access to the website, suspend your account, and/or delete any of your Content.

4. Purchases

You may purchase products by using our website, and we accept all major credit cards issued by U.S. banks.

Orders placed are not complete until confirmed by us. Unfortunately, we may need to reject or cancel an order (for example, if an item is out of stock or there's a pricing error).

We will contact you if there are any problems with your order, if your order is canceled, or if we need additional information to complete your order.

If your order is canceled after your card is charged, we’ll issue a refund.

Ownership (also legally called “title”) of the tools you buy transfers to you once they’re shipped. If something’s missing, damaged, or incorrect, please let us know as soon as possible so we can make it right. Please see Returns and Refunds Policy below for further information.

5. Returns and Refunds Policy

Unless your purchase is eligible for our 90-Day Tool Cabinet Trial Offer, this Return Policy applies.

All returns are assessed a restocking fee unless we shipped you the wrong product or the product arrived damaged, in which case it's on us. The restocking fee is $10 for returns up to $100 and 10% for returns over $100. Please note we do not refund shipping charges associated with your original order.

To complete a return, your original order must be:

Shipped to an address within the USA
Purchased within the last 30 days
In unused condition and without any personalization
Purchased from the current lineup (Outlet items are nonreturnable)

We do not refund shipping charges associated with your original order.

We don’t accept returns on orders shipped to Canada, but if we made a mistake or a product is defective, we’ll provide a refund or replacement.

In order to make a return and receive a refund, please visit the Returns page and follow the form instructions. If you are returning a tool because it is defective, indicate that on the request so that we can provide a free replacement or full refund. Normally, within one business day of receiving your return request, we’ll send you a return label to the email address you provide us. Use the provided label or another trackable shipping method with your return reference number. We'll normally issue a refund within 10 business days after we receive your return.

Some items may have special return rules or a modified return policy (ex. Outlet items are nonreturnable). Damaged tools or returns without a receipt or packing slip may not qualify for a refund. We are not responsible for lost shipments or damage that happens during return shipping.

6. 90-Day Trial Offer for Tool Cabinets

From time to time, we may offer a 90-Day Trial period for first time-purchasers of our tool cabinets. In those cases, the following terms apply.

7. Changes to or Discontinuation of Tools

To better serve our customers or for any other reason, we may decide to make changes in tool design or construction. We cannot incorporate such changes in tools previously sold. We may choose to discontinue the manufacture or decide not to offer any tool on the website. Please check the website for tool availability.

8. Submissions, Reviews, Feedback, and other Postings to the Site

If you share reviews, tag us on social media, or send us suggestions or ideas in any form (we call these “Submissions”), you’re giving us the right to use them at our discretion—including using your name if you’ve shared it publicly.

Please do not provide any content that’s abusive, unlawful, obscene, or harmful, or that could encourage criminal or unethical behavior, violate or infringe the intellectual property or privacy rights of any party, or contain or transmit a virus or any other harmful component.

We’re not responsible for submissions made by you or others.

9. Digital Millennium Copyright Act Notice / Claims of Copyright Infringement & Related Issues (17 U.S.C. § 512 et seq.)

(Paraphrase and Summary)

We respect the intellectual property rights of others. If you believe your work has been reproduced in a way that constitutes copyright infringement, you may contact us by providing the following information:

Identify the copyrighted work that you claim has been infringed
Identify the material that you claim is infringing and needs to be removed, including a description of where it is located
Your address, telephone number, and, if available, email address, so that the copyright agent may contact you about your complaint
A signed statement that the above information is accurate, that you believe that there is copyright infringement, and that you are the copyright owner and can act on this situation

Once we are aware of the situation, we will act quickly to remove or make the material unavailable. Please be aware that there are substantial penalties for false claims. If copyright infringement has been wrongly filed against you, let us know with a counter notification. A valid counter notification is a written communication that includes:

A physical or electronic signature
Identification of the material that was removed and the location at which the material appeared before it was removed
A statement, under penalty of perjury, that you believe that the material was removed by mistake
Your name, address, and telephone number; a statement that you consent to the jurisdiction of federal district court for the judicial district in which your address is located, or if your address is outside of the U.S., for any judicial district in which the service provider may be found; and that you will accept service of process from the complainant.

By mail:

Attn: DMCA Agent 3707 Roger B Chaffee SE Grand Rapids, MI 49548

By email: legalteam@tekton.com

If you contact us by email, we may begin investigating the alleged copyright infringement; however, we must receive your signed statement by mail or as an email attachment before we are required to take any action. For further information about the DMCA, please visit the website of the United States Copyright Office at http://www.copyright.gov/onlinesp.

10. Trademark Notice

"TEKTON" and our logos are our trademarks. Don’t use them, including in website code or hidden text, without our written permission.

11. Responsibility

If you break these terms or laws while using our website or products, you agree to cover any damages, legal fees, or costs we face as a result.

12. Links to Other Websites

We may link to third-party websites, but we’re not responsible for what’s on them or how they use your data. Use them at your own risk.

13. Our Website

All the content on our website, including text, images, code, photographs, audio, videos, documents, and files, belongs to Tekton. Don’t copy, share, or use anything from the website without written permission.

Don’t violate the security of the website by accessing data not intended for you, scanning or testing the vulnerability of a system or network, or accessing the website without authorization.

14. Warranties

We try to offer reliable service, but we can’t promise the website will always be perfect or error-free. We are not liable for any interruptions, technical issues, inaccuracies or other damages from your use of the website. You are solely responsible for protecting your own devices from viruses or data loss.

For tools, any warranties are listed on our website, in the product packaging, or are available by contacting us. Unless explicitly stated, no additional warranties apply. Any tool description on the website is for identification of the tool and is not intended to describe a warranty.

15. Limitation of Liability

We’re not liable for damages caused by your use of the website or tools, including lost profits or data.

To the extent that the law allows, the limit of our liability is to provide, in our discretion, a replacement or a refund for an incorrect or defective product. We may do less than that, or provide no remedy at all, depending on our assessment of the facts leading to your claim.

16. Mobile Terms of Service

By subscribing to our texts, you are agreeing to allow us to send you automated text messages at various times. You do not have to subscribe to texts to purchase from us. We don’t charge for this service, but your carrier may. You are responsible for your own message and data rates. You also agree to Tekton's Privacy Policy and Terms of Use.

You can unsubscribe at any time by changing your preferences in your Tekton account or by replying STOP to +1 (866) 716-6581.

We are not responsible for delayed or undelivered messages. Use a valid mobile number when you subscribe and if you change phone numbers, you will need to subscribe with the new number.

For support, contact us.

17. Disputes and Arbitration Agreement

We will try to work to resolve any issue you have with the website, including any products purchased or services received through the website. If there’s ever a serious disagreement between you and Tekton that can’t be resolved informally, we both agree to handle it through private arbitration instead of court. That means:

No jury trials
No class action lawsuits
Arbitration happens in Kent County, Michigan, unless another location is mutually agreeable
The arbitrator’s decision is final

You’re agreeing to this by using the website.

18. Contact Us

If you have any questions, concerns, complaints, or suggestions regarding this website or our tools, we can be contacted by phone at 616-214-8887, by filling out our Contact Us form, or by mail at the following address:

ATTN: Customer Service, Tekton, Inc., 3707 Roger B Chaffee SE, Grand Rapids, MI 49548

19. Miscellaneous Terms

We may change these terms from time to time. If we do, we’ll update this page. Your continued use of the website means you accept the changes.

These terms are governed by Michigan state law. If any part is found invalid, the rest still applies. This is the full agreement between you and Tekton in regards to the subject matter included in these terms.

You can’t transfer your rights under these terms without our permission. We can transfer ours without asking, and we may or may not notify you.

Last revised October 15, 2025