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Privacy Policy

1. Introduction

Welcome to https://www.tekton.com. This site is owned and operated by Tekton, Inc.. This Privacy Policy describes how we collect, use, store, and share information about you through this website. We refer to this information as “personal information.”  If you do not understand any aspects of this Privacy Policy, please feel free to fill out our Contact Us form.
This Privacy Policy applies only to our website. The website may contain links you may choose to follow to third-party sites that we do not own, operate, or control, such as Instagram, Facebook, YouTube, and LinkedIn. If we have any such links, we will do our best to make that clear so you do not follow them unintentionally. We are not responsible for the privacy practices of such sites, and we encourage you to read their privacy statements before following any links to their sites.
We do not sell your personal information.

2. The Information We Collect

We gather as little personal information as we can to offer and support online transactions, fix website errors, and improve our website speed and function. The information we collect from you falls into the following categories:

  • Information you give us: You may give us personal information to access features or areas of the website, such as registering for an online account, placing orders, requesting support, updating a cart, or subscribing to SMS text and email alerts. You are not required to create an account or submit your personal information if you just want to browse the site.

    • Examples of information you give us: Your name, mailing address, email address, phone number, credit card number or other payment information, commercial information (e.g. purchases, saved lists, items in the shopping cart, etc.), education and/or employment information (when applying for our student/educator or commercial programs), chat transcripts and other details needed to provide you with customer support
  • Automatic information: When you visit our website, our servers log your public IP address, which is the publicly-available external address of the network that your device uses to access the internet. This is different from your private IP address, which is your device's specific address in your internal network and is not known to us. The website uses cookies to keep track of your cart so that you can shop without losing the cart contents–whether as a guest or under your account. Our fraud system uses additional cookies during checkout to process orders. The website uses a cookie and code to record interactions with the website that is used when diagnosing website issues. This information is only kept for 30 days. We do not use cookies to send you advertising or to allow others to send you advertising.
    • Examples of automatic information: ISP information, public IP address, information shared by your browser or user agent (e.g. browser type and version, computer or device type, operating system version), the referring website, page view history on the website, and the time and date of using the website
  • Information from other sources: We use third-party services to confirm that the address information you give us is accurate and to detect and prevent possible fraud.
    • Examples of information that from third-parties might send us: Updated delivery and address information, estimated geographic location, ISP information, public IP address, and other details from a third-party fraud monitoring service to help us detect and prevent fraudulent transactions

3. How We Use and Share Your Information

Tekton uses the personal information we have about you to do the following: 
  • Process and fulfill orders
  • Manage your account
  • Communicate with you about your orders or questions and provide customer service support
  • Improve our website and gather feedback
  • Provide account-specific features
  • Comply with legal obligations
  • Detect and prevent fraud
  • Send you marketing emails using the email address you provide us, if you subscribe to our list or create a Tekton.com account, or send you marketing texts if you sign up for our SMS text list (for both emails and texts, you may choose to unsubscribe at any time)
We work with reputable third-party providers to provide support, send emails, prevent fraud, diagnose website issues, and process orders and transactions. These service providers may have access to some of your personal information, but we limit their access. Examples include:
  • Using your name and email through our email software provider to send emails
  • Sharing your name, address, tax exemption status, and purchase details with our tax reporting service provider
  • Sharing your name, email, and message history with our chat service provider
  • Preventing fraud cases by sharing your email, public IP address, device ID, addresses, phone, cardholder name (and response from processor) with our fraud prevention provider to validate orders
  • Temporarily storing website usage information to review and fix website errors
  • Storing your credit card number and CVC with a PCI Level 1 Service Provider when you choose to save a card in your account
We do not store your credit card information anywhere other than with our PCI Level 1 Service Provider and do not sell your personal information.
We may share your information with third parties or law enforcement if we believe that such access is legally required or necessary to prevent illegal activity.

4. Access to Your Information and Choices You Can Make

You can see and update some of the personal information we have related to your online account by signing in and going to the “My Account” section of the website. If you have questions about the personal information we have about you, please fill out our Contact Us form or call us at 616-214-8887.
You may request that we delete personal information we have collected from you. Typically, we can delete saved payment methods, saved addresses, and unsubscribe you from any marketing emails. If you placed an order, we will need to keep a record of that transaction for tax purposes. You may request that we correct inaccurate information that we have about you. You may also opt out of receiving marketing emails from us by clicking the unsubscribe link in emails we send to you.
If the ownership of our business changes or we transfer assets relating to our business to a third party, such as by merger, acquisition, or bankruptcy proceeding, we may need to transfer or sell your personal information to the new owner. If that happens, we will honor this Privacy Policy.
If you are under the age of 13, please do not attempt to register with us at the website or provide any personal information about yourself to us in accordance with Children's Online Privacy Protection Act (“COPPA”). If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information. If you believe we have personal information of a child under the age of 13, please fill out our Contact Us form or call us at 616-214-8887.

5. Security of Your Information

No website, including ours, can be guaranteed to be secure from fraud or data breaches. However, we take a number of important steps to reduce risk. To help secure your personal information, we require a user ID and password. Your credit card number is protected by encryption. We work with an industry-leading payment company that uses best-in-class security practices to maintain PCI compliance, process all credit card transactions, and store credit card information (when you choose to store it). We use industry-standard security measures to protect your personal information. You should keep your login information confidential to avoid fraud on your account.
Please don’t send any confidential information through email, chat, or an online form, unless you accept the risk that it will not remain confidential. 

6. Privacy Notice for California Residents

This website is based and operated in Michigan. We do not have employees, property, or operations in California. By coming to our website, you are using it in accordance with Michigan and federal law. Your ability to use our website in another state and purchase from us for shipment to your state is not enough to establish jurisdiction over our company or the website in that state. However, for your reference, the California Consumer Privacy Act (“CCPA”) gives California residents certain types of control over the personal information companies collect about them. In summary, California residents, under this act, have the right to:
  1. Know: You can request details on the personal information that is collected and how it is used/shared
  2. Delete: You can request deletion of personal information (with some exceptions)
  3. Opt-Out: You can say no to the sale of your personal information (Tekton doesn’t sell your personal information anyway.)
  4. Correct: You can ask to correct inaccurate personal information
  5. Non-Discrimination: You should not be treated differently than others for exercising your rights.
You can ask a website company subject to California law to share details about:
  1. what personal info they’ve collected about you
  2. where they got that info
  3. why they collected or used it
  4. who they’ve shared it with
  5. what types of info they’ve sold or shared (if any)
You can expect to receive information from the past 12 months, and you can make this request free of charge up to twice a year. You may request that companies delete personal information they have collected from you and that they ask service providers to do the same. You may request that companies correct inaccurate information that they have about you. However, they may not always be able to fully or immediately comply with your request.
For example, a company may not be able to disclose certain sensitive personal information to you (though they may be able to tell you if it was collected), or they may need to keep some personal information to complete a transaction for you, to comply with legal process or a legal obligation such as a warranty, to detect and prevent fraud, or to protect against harm to their rights, property, or the safety of other users, customers, or the public.
Please note a company may not be able to complete a transaction for you without collecting or keeping certain personal information. In addition, the company needs personal information to offer you promotions or discounts.
To submit an inquiry about the CCPA to us, please email us at legalteam@tekton.com with “California Consumer Privacy Act Request” in the subject line, complete this form, or call us at 616-214-8887. We will confirm we received your request within 10 business days and respond to your request within 45 calendar days.
We may inform you that we will need up to 45 additional calendar days to address the items in your request (a total of 90 calendar days from your initial request). 
We may need to verify that you are the person we have information about and may ask you to verify your identity. 

7. Changes to Our Privacy Policy

We may change our Privacy Policy from time to time. You can link to it from the bottom of the website. If we change it, we’ll update the page. We may provide an email notification if we believe it is necessary. Your continued use of the website means you accept the changes.

8. Questions and How to Contact Us

If you have any questions, concerns, complaints, or suggestions regarding this website or our tools, please contact us by filling out our Contact Us form, by phone at 616-214-8887, or by mail at the following address:
ATTN: Customer Service, Tekton, Inc., 3707 Roger B Chaffee SE, Grand Rapids, MI 49548
Last revised October 7, 2025