Privacy Policy
1. Introduction
Welcome to https://www.tekton.com/ (the “Site”). The Site is owned and operated by Tekton, Inc. and its affiliates. This Privacy Policy describes how we collect, use, store, and share information about you through this Site. Please read this notice carefully to understand what we do. If you do not understand any aspects of this Privacy Policy, please feel free to contact us.
This Privacy Policy applies only to information we collect at and through the Site. This Site contains links to third party sites that are not owned or controlled by us, such as Instagram, Facebook, and Youtube. Please be aware that we are not responsible for the privacy practices of such sites, and we encourage you to read the privacy statements of such third party websites prior to your use thereof.
2. The Information We Collect and Why
You are not required to create an account or submit your personal information to us in order to use the Site. However, your personal information may be required in order to access features or areas, such as registering for an online account at the Site, placing orders, or signing up for newsletters. The information that we require for these features may include information such as your name, mailing address, telephone number, email address, and credit card number.
When you visit our Site, our servers log your IP address for administrative reasons and to audit the use of our Site. Your IP address is not linked to any personal information, unless you make a purchase on the Site, in which case, your IP address and credit card information will be linked as part of our fraud prevention program. Your IP address may be used to identify you when necessary for the protection of our customers, our Site, and others as well as to enforce our Terms of Use.
We collect non-personal information as you use our Site, such as your browser type, computer or device type, unique device identifiers, operating system version, the website from where you navigated to our Site, time and date of using our Site, the name of your Internet service provider (ISP), and location information.
When you visit our Site, we may send one or more “cookies” to your computer or other device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store unique identifiers, user preferences, and other information. We use cookies to improve the quality of our service, including storing user preferences, tracking user trends, and providing relevant advertising to you.
Additionally, we may use “pixel tags,” also known as “web beacons,” which are small graphic files that allow us to monitor the use of our websites. A pixel tag is placed on a website or within the body of an email for the purpose of tracking activity on websites, or when emails are opened or accessed, and is often used in combination with and for the same purpose as cookies.
When we communicate with you via chat or support tickets, transcripts of these exchanges are stored in our backend database. We use these transcripts internally to review and improve the support we offer. We do not share chat or support communications with outside parties.
3. How We Use and Share Your Information
We collect information from you so that we can provide you with your requested services. For example, we use your personal information to contact you about your orders, process credit card transactions, and ship products to you. We may also send you information about our products and our services, and we may share your information with third party service providers that help us process and fulfill orders and deliver products and services.
We may also use third party service providers to help host and administer our Site, send email, provide marketing and advertising services for us, assist with fraud prevention, and process payments. These service providers may have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of such personal information.
We may also use your browsing and shopping history to provide relevant interest-based advertising to you. These interest-based ads may be presented to you while you are browsing other sites.
4. Access to Your Information and Choices You Can Make
You can access and update certain personal information we have relating to your online account by signing in and going to the “My Account” section of our Site. If you have questions about the personal information we have about you or need to update your information, you may contact us or call us at 888-648-3371. You may opt out of receiving marketing and promotional emails from us by using the unsubscribe feature contained in emails sent from or on behalf of us.
We may share personal information with certain third parties if we have a good-faith belief that such access, use, preservation, or disclosure of the information is legally required or necessary to protect against harm to our rights, property, or the safety of our users, customers, or the public, and to the extent as required or permitted by law.
If the ownership of our business changes or we transfer assets relating to our business to a third party, such as by merger, acquisition, bankruptcy proceeding, or otherwise, we may need to transfer or sell your personal information to the new owner. In such a case, your information will remain subject to the promises made in the applicable privacy policy unless you expressly agree otherwise.
If you are under the age of 13, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information. If you believe we have personal information of a child under the age of 13, please contact us or call us at 888-648-3371.
5. Security of Your Information
In order to help secure your personal information, access to your personal information on our Site is password protected, and sensitive data (such as your credit card number) is protected by encryption when it is exchanged between your web browser and our Site. We use industry standard physical, technical, and administrative security measures to protect your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information that you transmit to us. It is your responsibility to protect the security of your login information. Please also note that emails and other communications you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means.
6. California Privacy Rights
Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us information about the personal information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of personal information and the names and addresses of those businesses with which we shared such personal information for the immediately prior calendar year (e.g., requests made in 2015 will receive information regarding 2014 sharing activities). You may request such information from us once per calendar year.
To obtain this information, please send an email message to legalteam@tekton.com with “Request for California Privacy Information” in the subject line and in the body of your message. We will provide the requested information to you at your email address in response. Please be aware that only information on covered sharing will be included in our response.
7. Changes to Our Privacy Policy
Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without providing you with notice. We will post any changes to our Privacy Policy on this page and, if the changes are material, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).
8. Questions and How to Contact Us
If you have any questions, concerns, complaints, or suggestions regarding our Privacy Policy or otherwise wish to contact us, please email help@tekton.com or call us at 888-648-3371. You may also contact us by mail at the following address:
ATTN: TEKTON Legal Tekton, Inc. 3707 Roger B Chaffee SE, Grand Rapids, MI 49548
Last revised August 16, 2023